Shipping policy
We ship every order from our facility in Texas. Here is what to expect.
Order Processing
Orders are processed Monday through Friday, excluding major holidays. Orders placed before 12:00 PM Central Time are processed the same business day. Orders placed after the cutoff, on a weekend, or on a holiday are processed the next business day.
Most orders leave our facility within 1 to 2 business days. You will receive a shipping confirmation email with tracking as soon as your order is handed to the carrier.
During new product launches, major promotions, and the holiday season, processing can take an extra day or two. If we expect a delay we will say so on the site before you order.
Shipping Rates
Free standard shipping on orders of $50 or more, before tax and after any discounts are applied.
On orders under $50, shipping is calculated at checkout based on your delivery address, the weight of your order, and the service you select. You will see the exact cost before you pay.
Carriers and Delivery Times
We ship with UPS and USPS. The available options and delivery estimates are shown at checkout for your specific address.
Standard delivery typically takes 2 to 7 business days after your order ships, depending on how far you are from Texas. Expedited options are available at checkout where the carrier offers them.
Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier volume, and holidays can all add time.
Where We Ship
We currently ship to all 50 US states and Washington DC. We do not ship internationally at this time.
We can deliver to PO Boxes and APO/FPO addresses through USPS. Some expedited options are not available to those addresses.
Subscription Orders
Subscription orders follow the same processing and delivery timelines as one-time orders. Your renewal is charged on your selected schedule and ships on the next available processing day.
You can change your delivery frequency, skip a shipment, update your address, or cancel any time from your account. Changes need to be made at least 24 hours before your next scheduled charge to apply to that order.
Order Tracking
Every order gets a shipping confirmation email with a tracking number. You can also look up any order from the Track Your Order tool on our Contact page using your order number and email address.
Tracking can take up to 24 hours to show movement after you receive the email. That is normal.
Wrong or Incomplete Addresses
Please double check your shipping address at checkout. We are not able to reroute a package once it is with the carrier.
If a package is returned to us because of an incorrect or incomplete address, we will contact you and reship it once you cover the return and reshipment cost. If you would rather not reship, we will refund the product cost and keep the original shipping charge.
Damaged, Lost, or Missing Packages
If your order arrives damaged, or the tracking says delivered and it is not there, contact us at hello@ribbonwire.com and we will make it right. Full details are in our Refund and Return Policy.
Holiday and Weather Delays
Around major holidays and during severe weather, carrier networks slow down and some delivery guarantees are suspended. During those periods, free and standard shipping may take longer than the estimates above.
We post holiday cutoff dates on the site each year so you know the last day to order for on-time arrival.
Questions
Need something shipped a particular way, or have a large or special request? Email orders@ribbonwire.com and we will work it out with you.
